Retail therapy is, sometimes, not so theraputic!
I went and bought my scrolly mirror (a big beautiful black scrolled iron framed mirror that would look perfect in my dining room, I think), and was supposed to pick it up after work yesterday. When I got there, they tried to give me this box that I was certain could not contain my mirror -- the mirror is about 5 or 6 feet long and 3 feet wide, and this box was square. Like 3-4 feet square. And I was even tentative in telling them, like "unless that mirror comes in pieces, I don't think that's the right box." They looked at me like I was insane. The name of the mirror was the same, and the color of iron was the same, but they opened the box and the mirror was clearly square.
I show 'em my receipt and it clearly says the same name and style of mirror, with the word "long." As in LONG. As in NOT SQUARE.
How hard is that?
The goober who checked the stock room when I asked about the mirror tagged the wrong thing -- and they didn't have the right thing. So they tell me they will see about getting one in, but it probably won't be until Monday. They said they'd call me that evening.
I got no call.
Today I went back in and asked about it, explaining everything over again, and they searched their stock room. No mirror. Then they tell me that the person who told me they could get it in on Monday was wrong because it just happens that they'll be doing their annual inventory on Monday and there will be no delivery.
Of course.
So then they say they'll find out about getting it from their warehouse and call me on my cell or at work. Fine. I got the call right before I left work. There are none of these mirrors at the warehouse, and apparently there's some hang-up in getting the mirror from the vendor. Now I'm looking at MID-FEBRUARY! WTF? It's just a mirror, people -- how hard is it? Is it that popular? They told me I could have the one on the floor -- which is hung in an out of the way place and may be fine -- but I need to go look at it and be sure.
What a hassle! It's just a mirror. I keep telling myself that. But I'm more annoyed than anything because I've been eyeing this thing for months, and I finally pull the trigger and . . . nothing. Stupid delays.
And I never got my CDs because one that I wanted went off sale (and I've bought enough CDs lately!) and I couldn't find the other! Clearly it was not meant to be. The only thing I bought at lunch today was, well, lunch.
Oh, well, saved some money. But I still don't have my mirror, and I already paid for that!
I show 'em my receipt and it clearly says the same name and style of mirror, with the word "long." As in LONG. As in NOT SQUARE.
How hard is that?
The goober who checked the stock room when I asked about the mirror tagged the wrong thing -- and they didn't have the right thing. So they tell me they will see about getting one in, but it probably won't be until Monday. They said they'd call me that evening.
I got no call.
Today I went back in and asked about it, explaining everything over again, and they searched their stock room. No mirror. Then they tell me that the person who told me they could get it in on Monday was wrong because it just happens that they'll be doing their annual inventory on Monday and there will be no delivery.
Of course.
So then they say they'll find out about getting it from their warehouse and call me on my cell or at work. Fine. I got the call right before I left work. There are none of these mirrors at the warehouse, and apparently there's some hang-up in getting the mirror from the vendor. Now I'm looking at MID-FEBRUARY! WTF? It's just a mirror, people -- how hard is it? Is it that popular? They told me I could have the one on the floor -- which is hung in an out of the way place and may be fine -- but I need to go look at it and be sure.
What a hassle! It's just a mirror. I keep telling myself that. But I'm more annoyed than anything because I've been eyeing this thing for months, and I finally pull the trigger and . . . nothing. Stupid delays.
And I never got my CDs because one that I wanted went off sale (and I've bought enough CDs lately!) and I couldn't find the other! Clearly it was not meant to be. The only thing I bought at lunch today was, well, lunch.
Oh, well, saved some money. But I still don't have my mirror, and I already paid for that!
posted by PlatinumGirl at 9:18 PM
3 Comments:
I think I would tell them to stick it, get my money back and find that mirror somewhere else. That's just silly, screwing you around like that. The Manager owes you something for all the effort you put into trying to get the mirror.
But then again, I tend to be a butthead when it comes to bad customer service.
Sorry PG. I can't believe no one understands that you ordered a long mirror. The guy that you ordered from probably got fired or quit and didn't care about tagging the mirror or whatever. I'd get my money back too, I think. Waiting until Mid-Feb. is a joke.
YB: But I can't get it anywhere else! I don't think. I'm gonna look. If not, I gotta wait.
Peachy: They're rather useless. Frankly, I'm surprised at their ineptitude -- that hasn't been my experience in the past!
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